Contacts
Welcome to the contact page of dulcimers.com.au. We are an independent casino review website, and we are glad to hear from our readers across Australia. Below you will find how to get in touch with us and what to expect when you do.
How to Reach Us
The best way to contact our team is by email:
Please include a clear subject line so we can route your message to the right person as quickly as possible.
What You Can Write About
We welcome messages on topics such as:
- Questions about our content – if something in one of our reviews or guides is unclear, feel free to ask.
- Corrections – if you have spotted an outdated fact, an error, or information that no longer matches your experience, let us know and we will look into it.
- Feedback – suggestions on how we can improve our reviews, ratings, or the website in general are always appreciated.
- Partnership requests – if you represent a business and would like to discuss a potential collaboration, please outline your proposal in your email.
Response Time
We usually reply within a few business days. During busy periods it may take a little longer, but we do read every message we receive and we aim to respond to all of them. If your enquiry is urgent, mentioning that in the subject line will help us prioritise it.
Questions About Your Casino Account
Please note that dulcimers.com.au is not a gambling operator. We review casinos and pokies venues, but we do not run any gambling services ourselves. For that reason, we are unable to help with:
- Deposits and withdrawals
- Bonuses, free spins, or wagering requirements
- Account verification (KYC) and document checks
- Locked, suspended, or closed accounts
- Disputes over winnings or payouts
All of these matters should be directed to the customer support team of the casino or venue in question. You will usually find their contact options on their official website, often in a "Support", "Help", or "Contact Us" section.
Need Help With Gambling?
If gambling is causing problems for you or someone close to you, free and confidential support is available in Australia. We recommend contacting Gambling Help Online, the national gambling support service, which offers counselling, information, and self-help resources around the clock:
Reaching out is free, confidential, and available 24 hours a day, 7 days a week.